Shipping policy
Shipping Policy
Standard fulfillment—the time needed to create a custom product before it ships—takes 2–5 business days on average across most techniques and facilities. This estimate excludes shipping time, and the day you place the order isn’t counted; the next business day is day one.
Fulfillment timeframes are standard estimates rather than a live production forecast or guarantee. Large orders, product availability, seasonal demand, or an order hold can extend the timeframe.
We offer shipping to eligible destinations worldwide. Orders are made to order, so fulfillment takes place before shipment. Delivery times depend on the destination, product, and shipping method selected at checkout.
- United States and Canada: Standard delivery generally takes 3–4 business days after fulfillment. Express delivery generally takes 1–3 business days after fulfillment.
- International orders from US and Canadian facilities: Standard delivery generally takes 5–20 business days after fulfillment. Express delivery generally takes 1–3 business days after fulfillment.
- European shipments: Standard delivery generally takes 5–20 business days after fulfillment. Express delivery generally takes 1–3 business days after fulfillment.
Available shipping methods, rates, and destinations may vary by product and destination. Delivery estimates shown at checkout are the most accurate for each order. Orders may arrive in separate packages when products are fulfilled from different locations.
Customers are responsible for providing a complete and accurate shipping address. Additional taxes, duties, or customs charges may apply to international orders where applicable.
If an order is damaged, defective, misprinted, incorrect, or lost in transit, customers should contact us within 30 days of delivery or the estimated delivery date for orders that have not arrived. We’ll review the issue and, where eligible, arrange a replacement or refund.